Customer Service Team Member
Attune Foods is looking for a smart, resourceful, and action oriented team member who has a passion for delivering exceptional customer service. The ideal candidate is extremely organized, communicates effectively, and is committed to process improvement.
About Attune:
Attune Foods is a venture backed food company dedicated to bringing innovation to the food business by creating convenient, great tasting natural digestive health products that make you feel your best every day. Introduced in January 2007, Attune Probiotic Bars combine great taste with the health benefits of the most effective probiotic strains to support digestive health, immunity, and overall health and well being. We have expanded distribution to over 3000 grocery stores in the country including Whole Foods, Safeway, H-E-B, Hannaford, Wegmans, A&P, and Bristol Farms.
Our commitment to innovation and our culture of excellence have delivered solid results and we are excited to bring new energy to the team. Our values of integrity through transparency, empowerment through responsibility and great results through inspired energy guide the way we do business, define our culture and should resonate with you.
About the position:
The Customer Service role requires you to multi-task effectively, while managing numerous details. As the primary contact to our distributors, buyers, warehouses, and logistics vendors, you should have a strong customer service orientation with the ability and positive attitude to troubleshoot issues and wear multiple hats to get the job done.
You will be involved in the process from the time our product leaves the production facility until it reaches a customer. This process will involve receiving customer orders, communicating with buyers, entering orders, arranging freight, and following up with the warehouses. You will ensure that the correct inventory is pulled and subsequently invoice customers appropriately. Whenever necessary, you will troubleshoot errors and work with our warehouses and customers to resolve issues, while also communicating with our internal sales team.
You will also work with the marketing and sales team to arrange occasional sample and DTC shipments.
Previous experience with customer service, managing warehouses, inventory shipments, or customer invoicing is required.
About You:
You get a rush from juggling 10 different requests and knowing you can get it all done --and done well.
Very organized with strong attention to detail. Your closet might be organized by color, and if it isnt you have your own system that lets you know where everything is.
You love being an essential part of a team and rolling up your sleeves to help out where needed.
You are an extroverted communicator who doesnt mind proactively picking up the phone to get a question answered.
Ability to prioritize multiple tasks and the competing demands of a cross functional environment.
Analytical abilities.
Ability to foster, manage and grow relationships with key business partners, customers, and co-workers.
Creativity and out of the box thinking.
Ability to work independently and take responsibility for results.
About Your Background:
At least 3 years customer service, administrative, or logistics experience, ideally at a food or CPG company.
College degree preferred, but we will consider those with relevant experience and background.
Experience working with software preferred: Excel, EDI, Quickbooks, or other ERP software.
A natural inclination to find better, faster, and more accurate ways of doing just about everything.
You think that working on a team that promotes (healthy) chocolate sounds like a pretty amazing job
This position reports to the Director of Operations and will be based at our global headquarters in San Francisco. The compensation range for this position is commensurate with experience.
Qualified candidates should reply with a cover letter, resume, and expected salary range.
For more information on the company, products and our mission to delivering amazing tasting digestive health please visit www.attunefoods.com
- Compensation: DOE
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