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Customer support representative to communicate with physicians – Seeking motivated, team player for busy startup.

Practice Fusion, the fastest growing electronic health record (EHR) community in the county, is looking for an enthusiastic member to join our support team. Practice Fusion is a dynamic start-up based in San Francisco and backed by Salesforce.com. We’re working on switching every doctor in the country from paper charts to computerized systems; cutting healthcare costs and saving lives along the way.

POSITION: Junior-level support role focused on training and aiding doctors and medical practices with Practice Fusion’s free, web-based, Practice Fusion health record system.

Experience matters less to us than personality. We’re looking for someone who is motivated, personable and professional. This could be a great first job after college and provides ample opportunity for moving into different areas of the business over time.

RESPONSIBILITIES:

• Manage a group of inbound basic user support issues from medical practitioners who have signed up for a Practice Fusion account
• Answer inbound/outbound phone calls, gather more information about potential customer, documenting their needs, objections, questions and issues with Electronic Health Record implementation
• Pitch leads on the benefits of the Practice Fusion System
• Thoroughly document questions and answers in Salesforce CRM system
• Conduct live training demonstrations (basic and advanced), to groups and individuals via web conference
• Work closely with medical professionals to receive, research and document requested features

REQUIRED QUALIFICATIONS AND EXPERIENCE:

• Friendly and professional on the phone
• Strong organization, documentation and communications skills
• Strong leadership skills for guidance in training
• Motivated, self-starter with an excellent work ethic
• Dependable with the ability to work at a fast pace
• Local (SF Bay Area)

BONUS QUALIFICATIONS:

• Salesforce.com CRM experience
• Training, leadership experience
• Healthcare sector experience

PRACTICE FUSION: In a market dominated by bulky expensive hardware, Practice Fusion stands alone in delivering a free, web-based electronic health record solution for physicians. Our EHR’s charting, scheduling, prescribing and billing systems are core to the daily operations of medical practices all across the country. Practice Fusion’s dynamic start-up team in San Francisco includes physicians, technology gurus and business leaders who are passionate about changing the status quo in healthcare. Practice Fusion has received multiple awards and extensive national and international media coverage including the Wall Street Journal and New York Times. We are seeking motivated talent, ready to roll up their sleeves and join a team that is revolutionizing the healthcare technology sector.

REPORTS TO: Senior Operations Manager

TIME FRAME: Immediate start desired

TO APPLY: Please send your resume and cover letter to: hr@practicefusion.com. (Must include URL for a LinkedIn or Facebook profile.)

• Compensation: TBD based on experience
• Principals only. Recruiters, please don't contact this job poster.
• Please, no phone calls about this job!
• Please do not contact job poster about other services, products or commercial interests.