°San Francisco Veterinary Specialists °
Position Title: Customer Service Representative-Emergency Services
Reports To: Director of Client Services and Client Services Supervisors
Position Summary:
San Francisco Veterinary Specialists is seeking an experienced Customer Service Representative to work in their Emergency Services Department. The hours required for this position are 4:00pm-12:00am 5 days a week(Sunday through Thursday) . Please be available to cover additional shifts as needed including holidays if needed.
Client service representatives are the customer-relations experts in a veterinary practice. They are the clients’ first impression of the practice, on the phone or in person. CSR's must possess strong organizational skills, excellent telephone and in-person communication skills and the ability to remain calm under pressure. CSR's must have compassion for animals and their owners and understand the stress that patients and clients endure. CSR's must have the ability to listen and address the client’s needs.
CSR’s are responsible for greeting clients; differentiating routine cases from emergency cases; scheduling and confirming appointments; entering client, patient, referring DVM, and financial data, generating invoices and reviewing them with clients, processing payments and managing the retrieval and storage of medical records.
CSR's should expect to spend nearly all of their workdays at the front desk. The position requires the completion of a high-school degree or further education, competence in the English language, patience, and a pleasant manner. Ideally, newly hired CSR's will possess computer skills and have had cashier and related front-office work experience.
SFVS is the first and only multi-specialty referral hospital in San Francisco and has served the greater Bay Area for over five years. We offer 24hr care including emergency services 24/7. Our full service hospital offers specialized care, diagnostics and treatment in both Western and Eastern modalities to achieve a fully integrated approach to veterinary medicine. Our guiding principles are integrity, quality, compassion, and service. For more details go to www.sfvs.net.
SFVS offers an extensive benefits package including paid time off, 401k, medical, dental and vision insurance, CE, employee assistance package, and a supportive and caring staff.
Please send a cover letter and resume to Karen Haggerty, Customer Service Supervisor via email at customer-service-1@live.com. Please attach a copy and paste body of documents into the email.
We are an equal opportunity employer. All offers of employment at SFVS will be contingent upon successful completion of a drug test and consent for release of results.
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- Compensation: Discussed at interview
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