To apply:
Please submit resume and a cover letter briefly answering the following three questions to jobs@calfinder.com:
1. Why you would be a great fit for CalFinder
2. Three tactics you use to build trust with customers
3. One example showing your ability to solve a challenging problem
Please be specific and concise. Any responses that do not meet the above qualifications will not be reviewed. Towards the end of this posting is a section highlighting additional qualifications that are required for this position. Please review and only submit resume and cover letter if met.
Client Account Manager
CalFinder is looking for a team player who is an upbeat and adaptable customer service professional and can manage both large and small client accounts.
About us: Calfinder.com is one of the nations top online marketing firms that generate leads for home improvement contractors. We are currently expanding to all national markets and growing at an exponential rate. Well out of the startup phase, CalFinder is poised to capture much of the $7.5 billion share of marketing for the home improvement sector. We will be tripling our company within the next 12 months while creating leadership roles within our organization for top performers.
This is the best time to join our company: We are established enough to have systems in place to help you succeed, but we also offer the excitement of being part of the fastest growth phase of a highly profitable organization.
About you: You are excited about being part of a small, rapidly growing, high energy company that offers a quality product and has an outstanding team. You enjoy working with customers and have excellent communication skills.
Ask yourself:
Are you a multi-tasker? Can you problem solve on the spot? Like a challenge? Are you able to handle numerous client requests and projects? Driven to take on new initiatives?
Your primary responsibilities: Customer Support plays a critical role within the business and this position has the opportunity to grow into a leadership position. The Customer Support team goals are to train newly acquired clients on our system, retain our client base, and reinstate inactive clients.
You will need to know how to:
Manage numerous client requests from initial contact through to resolution
Handle difficult conversations with a positive attitude, such as following up on delinquent billing, reinstating terminated accounts, and conducting satisfaction surveys
Listen, find the root of an issue, and identify a solution
Successfully communicate solutions internally and externally
You will need to have the following abilities:
Ability to problem solve
Solid follow up skills
Attention to detail
Time management skills
Staying calm and positive under pressure
Excellent written and verbal communication
Your qualifications:
Required:
2+ years experience providing customer service by phone
Excellent written and verbal communication skills
Proficient with Word, Excel and Outlook
Strong listener
Eagerness to take on increased responsibility within an entrepreneurial environment
Preferred but not required:
Bachelors degree
Familiarity with the construction industry is a plus
Familiarity with CRMs
Sales experience
Compensation:
Starting salary range: 35k- 40k based on experience. Potential for bonuses based on performance.
Health and vacation benefits.
CalFinder is located in the Jack London Square waterfront district in Oakland, a 10 minute walk from BART City Center station.
- Compensation: Starting salary range: 35k- 40k based on experience. Potential for bonuses based on performance.
- This is a contract job.
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.