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Salesforce.com is the enterprise cloud computing company. Our portfolio of Software-as-a-Service (SaaS) applications, including our award-winning customer relationship management (CRM), has revolutionized the ways that customers manage and share business information over the Internet. Salesforce.com has evolved from a startup founded by four people in a cramped San Francisco apartment ten years ago to a company described by Barron’s as “the fastest growing business software company in the world.” With more than 3,000 employees, over $1B in annual revenues, and over a million users worldwide, we are proud to contribute to the success of companies of all sizes, in all industries, around the globe. According to Gartner, 25% of all software will be deployed via the cloud computing model by 2011. No matter how you slice it, the future of software is cloud computing. Consider joining the cloud computing leader, Salesforce.com, and be part of the team that is creating this future.

Collectors are directly responsible for ensuring that the accounts receivable portfolio turns into cash thereby positively impacting Salesforce.com"™s cash flow through their direct customer collection efforts. Healthy cash flow is looked upon by the investment community as both an efficiency and finance measure which translates into a component of our stock price. Healthy cash flow funds operating expenses as well as investments in research and development to enable us to grow.

As the Accounts Receivable for the company continues to grow in dollar amount as well as the number of invoices, we continue to need additional collector bandwidth. This position will be assigned an individual Accounts Receivable portfolio in which they will be accountable.

Job Description:
Collects on assigned accounts receivable portfolio primarily via telephone. Resolves customer A/R dispute situations to the satisfaction of both SFDC and our customers. Uses good business judgment in working with/through other employees both within and outside of the SFDC Credit and Collection Department to achieve collection targets.

Responsibilities:

• Initiates collection calls on assigned account base in accordance with Invoice Collection and Account Suspension Timeline by exercising good business judgment and due diligence in evaluating account solvency and ability/willingness to pay
• Facilitate customer payment by providing necessary documentation to customer
• Resolves customer billing disputes working with other Sales Operations personnel and Sales.
• Escalates problem collection accounts to Credit and Sales management
• Works with credit analyst on financial distress accounts
• Negotiates payment plans for financial distress accounts
• Suspends delinquent accounts after proper collection activity
• Provides Suspended account information to Write Off and Bad Debt team
• Participates on process improvement projects as assigned
• Provides reports on assigned portfolio as requested to credit management
• Ensures compliance with all company policies
• Provides training as requested.

Required Skills/Experience:

• Bachelors degree or equivalent combination of education and experience
• Two years collections experience in a high growth environment or equivalent experience and education.
• Good customer relationship skills to manage a variety of customer interactions
• Demonstrated initiative
• Ability to work independently
• Demonstrated participation in process improvement initiatives and/or project management experience
• Excellent communication (written and verbal) skills
• Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines
• Thrives in a team environment
• Able to use Microsoft suite of tools effectively

Salesforce.com is an invigorating and stimulating place to work. We were named in early 2009 as one of FORTUNE’s “100 Best Companies to Work For.” The best-of-the-best work side by side every day—addressing challenges and providing the opportunity for each of us to do the best work of our careers. If you are ready to become a key contributor and join one of today’s hottest, market-leading companies, then send us your resume/CV and accomplishments today. In return for your efforts, salesforce.com offers a competitive compensation package including on site yoga, healthy snacks, paid-time-off for volunteering and more. Principals only, no agencies please. At salesforce.com, equal talent always means equal opportunity.


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• Location: San Francisco, CA
• Compensation: Competitive
• Principals only. Recruiters, please don't contact this job poster.
• Please, no phone calls about this job!
• Please do not contact job poster about other services, products or commercial interests.