Must be current with all the LAMP elements. Linux, Apache, MySQL and PERL.
Occasional JavaScript and C programming knowledge a plus.
This is a start up. You will need to wear many hats.
This job will require infrequent trips to the data center over the hill.
Purpose
The IT Systems Engineer is responsible for managing Firelight’s technology infrastructure, including configuration, implementation, upgrading, and maintenance of the computing and telecommunication infrastructure. The IT Systems Engineer will be responsible for the maintenance of Macintosh desktop and laptop computers, servers, network equipment, software applications and databases, and the phone system.
In addition, the IT Systems Engineer will adapt and improve the architecture, programming, and operation of Firelight’s integrated database platform.
The IT Systems Engineer will also assess, identify, and recommend appropriate systems and Internet/Web 2.0 solutions, and facilitate the integration of information technology systems.
Relationships
The IT Systems Engineer reports directly to the Executive Director; works closely with department heads, especially on larger systems projects; and serves all employees of the foundation and select visiting guests.
In the course of performing his/her duties, the IT Systems Engineer will promote a positive work environment by maintaining respectful and professional, customer-service oriented interactions with all staff.
Duties and Responsibilities
• Maintains computing environment by identifying systems requirements, purchasing and installing upgrades, and monitoring systems performance.
• Evaluates user needs and system functionality to support effectiveness and efficiency.
• Applies software engineering principles to Firelight’s integrated database platform, including developing new features, improving and extending the current architecture, and increasing staff efficiency through automation.
• Leads the planning and implements the selection, design, integration, installation, configuration, and testing of Macintosh computers, servers, network equipment, software applications, and Internet/Web 2.0 solutions. Conducts comparative analysis and competitive bidding when necessary.
• Develops, documents, maintains, and monitors procedures for data backup and security, and other operational policies and procedures.
• Upgrades system by conferring with vendors and service providers, developing, testing, evaluating, and installing enhancements and new software.
• Manages administration of software licenses and renewals, and monitors, plans, and coordinates the distribution of software updates.
• Performs timely on-site and remote technical support, troubleshooting all hardware, software, networks, database, and operating and system management systems problems.
• Organizes and maintains inventory of all hardware and software resources.
• Monitors and maintains the use of the foundation’s equipment, including photocopiers, printers, cameras, digital recorders, and projectors.
Education, Experience, Knowledge, Skills and Required Abilities
Education and Experience: BA or BS degree is required. Two or more years of systems and networking experience using the Mac OS X client/server platforms is required. Additional relational database experience, preferably with FileMaker, is required.
Knowledge: Understands how to monitor, configure, and diagnose the standard UNIX suite of system daemons (postfix, apache, DNS, DHCP, SSH, CUPS and OpenLDAP), as well as the FileMaker database server. Knows the Perl or Python scripting language, and TCP/IP Protocols, including IPSEC based virtual private networks. Internet solution/Web 2.0-literate.
Skills and Abilities:
• Highly organized, with attention to detail and accuracy.
• Good project management skills with strong time management skills, ability to multi-task and prioritize to meet deadlines.
• Leadership skills, including strong decision-making skills and the ability to take initiative. Demonstrated problem-solving skills, and analytical and reporting skills.
• Ability to work under pressure.
• Ability to maintain high degree of professionalism and collegiality.
• Excellent people skills with demonstrated ability to collaborate with staff at all levels of the organization.
Compensation
This is a 30- to 40-hour per week position.
Full benefits include: medical/dental/vision/acupuncture/chiropractic coverage, generous vacation, life insurance, and a retirement plan. Salary is commensurate with experience.
Application Process
By July 3, 2009, please send: an updated CV, a cover letter addressing your experience with regard to the responsibilities and qualifications listed above, and salary history to jobs@firelightfoundation.org with “IT Systems Engineer” in the subject line. Only those short-listed for interviews will be contacted. No phone calls please.
JOB SUMMARY: Consistent with Driscoll’s Mission and Vision, the Director of Network Operations Services is responsible for managing all enterprise-wide computer network resources and supports all technology initiatives derived from the Driscoll’s Strategic Plan. These responsibilities include - but are not limited to - managing a team of Site Support and Network Engineering technicians to ensure consistent and secure selection, configuration, and maintenance of Driscoll’s computer network and server infrastructures in all remote locations as well as, the Driscoll’s Data Center and hot-site for Business Continuance and Disaster Recovery.
RESPONSIBILITIES INCLUDE:
• Communicating technical requirements clearly and directly
• Managing vendors and direct consultants
• Providing core architectural strategies for all network computer services, and support converged Voice, teleconferencing and increasing data transmission needs across the international enterprise.
• Developing, modeling and maintaining all technical operating standards and processes for Network Engineers and System Administrators.
• Managing a large capital budget
• Modeling and mentoring good documentation and SOP discipline.
• Designing and implementing security processes and procedures and performing cost benefit analysis on all recommended technology strategies and systems
• Collaborating with external auditors to conduct in-depth compliance audits and penetration testing, presenting all results to senior management
• Creating and executing Information Technology business continuance and disaster recovery plans
Individual must partner with the Application Development team to implement business applications that are secure and highly reliable. Networking experience should include DNS, Router/Switch/Firewall configuration, Network Storage, Group Policy configuration for Windows Active Directory, Exchange 2003/2007, secure wireless Access Point configuration and deployment. Virtualization is becoming core to the Driscoll’s infrastructure, so experience in this area would be a plus.
This position, perhaps uniquely, calls for a technical leader who also can work as a team player with peers within I.S., across the enterprise and with partners and vendors. Must have the ability to recognize, acknowledge, mentor and advance skilled people within the group.
JOB QUALIFICATIONS:
Minimum of BS in computer-related field of study with ten years of work experience as a Windows system administrator or supporting complex computer networks. Masters Degree preferred.
A solid grasp of enterprise-wide network architecture for both data and voice is required.
Excellent customer service skills in a computer and network support capacity is required
Candidate must demonstrate leadership, vision and direction while managing professionals of varying technical skills and specialties
Advanced project management skills
Exceptional communication and leadership skills are required.
The ability to speak Spanish is a plus.
Candidate must be able to work in a cross-cultural environment.
Advanced experience managing vendors and complex support tickets is required.
Candidate must be self-motivated and possess excellent team participation skills
Candidate must possess a valid CA driver’s license and current U.S. passport