The Admission Services Manager (ASM) is responsible for the direction and management of Intake & Admission functions and Professional Outreach of Hospice of Santa Cruz County. ASM directs the daily operations of the intake and admission and outreach process to ensure timely and appropriate access to Hospice and Transitions services.. The ASM is a member of the Nurse Management team responsible for the direction and management of clinical services across all functions. The ASM demonstrates: clinical expertise in assessment, pain and symptom control, understanding of prognosis criteria and hospice philosophical alignment; experience in outcome based relational marketing with sensitivity and compassion for the issues involved in serving patients and families facing a terminal illness, death and bereavement; expertise in issues related to 3rd party reimbursement; management and leadership skills and knowledge; program development skills. Responsible for ensuring compliance with the Medicare Conditions of Participation (CoP’s) and all other regulatory requirements, with respect to appropriateness of referral, eligibility for services and required documentation.
Essential Responsibilities:
ADMISSION SERVICES MANAGEMENT
• Based on agency goals, sets overall direction for professional outreach, intake & admission functions.
• Directs daily operations of professional outreach, intake & admission process ensuring regulatory compliance
INTAKE & ADMISSIONS
• Develops/ensures customer service focus for intake and admissions process, ensuring timely and appropriate access to Hospice and Transitions.
• Ensures eligibility & regulatory compliance of admission process.
• Meets agency goals and budget targets for department or agency growth
• Utilizes industry expertise in leading team to achieve agency goals re: conversion rate, referral to admit standards, etc… Develops systems for & reports referral data, response time, etc Ensures accurate and timely reporting.
• Promotes and trains to agency Open Access policies.
• Evaluates and improves intake and admission process to increase responsiveness and improve productivity.
• Manages referral flow & response, priorities, assignments.
• Ensures appropriate funding source. Monitors for accuracy and to identify trends.
• Assigns staff to ensure appropriate utilization in meeting departmental, interdepartmental & agency goals.
• Makes recommendations related to admissions, census and resources.
• Monitors Hot Spots, report F/U, tracks for trends.
• Directs systematic check & feedback on each admission.
• Works collaboratively to ensure easy flow of utilization of professional staff between departments.
PROFESSIONAL COMMUNITY ENGAGEMENT
• Responsible for preparation and implementation of annual outcome based, relational marketing plan that strengthens existing referral base and identifies viable new opportunities for appropriate Hospice and Transitions referrals, resulting in reaching targets set for:
• Skilled nursing facilities.
• Residential care facilities for the elderly.
• Home
• Directs marketing activities of Transitions Program Manager, Hospital Liaison and Facility Liaison to ensure outcome oriented engagement with
• Hospital Discharge Planners
• SNF (Skilled Nursing Facility) and RCFE (Residential Care Facility for the Elderly)
• Physicians
• Home care agencies
• Other referral sources
• Works collaboratively with Development and Community Outreach to ensure consistent and target messaging.
MANAGEMENT & SUPERVISION
• Utilization of resources reflects needs of census across program functions.
• Develops understanding of budget process & maintains oversight and accountability for department spending.
• Develops and utilizes understanding of statistical analysis in monitoring and establishing standards for productivity and quality improvement.
• Ensures development and maintenance of system to ensure compliance and accountability.
REQUIREMENTS
EDUCATION/EXPERIENCE 5 years previous Healthcare Supervisory/Management experience strongly preferred with Hospice management experience desired. RN preferred. Experience with admission flow is helpful.
SKILLS REQUIRED: Critical thinking, good judgment, leadership, team building, inspires confidence and a strong customer service ethic, change friendly/adaptable, strong verbal and written communication skills, ability to bridge regulations with clinical practice, ability to see larger picture yet capable of netting out details and action plans, solid at developing and maintaining working relationships, exhibits flexibility, and discernment in decision making. Can think on their feet and verbalize well in response to challenges. Flexible leadership style that drives to getting the best from staff. Ability to stand firm and remain committed when necessary and facilitate understanding when difficult or adverse decisions must be addressed or made, End of life clinical skills preferred.
CERTIFICATIONS, LICENSES, REGISTRATIONS:
Active State of Ca RN license preferred, current drivers license required
Hospice and Palliative Certification preferred.
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http://hsccjobs.iapplicants.com/searchjobs.php
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