Fragomen, Del Rey, Bernsen, and Lowey, LLP, a leading global immigration law firm, is seeking a full time Business Applications Support position for our Santa Clara office.
Main responsibilities are to provide first -level technical and applications support. This position responds to requests for technical assistance via phone and email. Diagnose and resolve technical hardware and software issues. Diagnose and resolve issues relating to firm proprietary applications. Create tickets following defined procedure. Identify and escalate requests that need urgent attention. Research problems using available information resources. Assist with maintaining Help Desk documentation.
Ability to provide clear written instructions in email. Stay current with changes and updates to IT system and applications. Provide after hours support for emergency calls. Ability to take on projects assigned to the Help Desk.
Ideal candidates must have the following qualifications:
1 yr. experience with Lotus Notes
Windows XP, Advanced Excel and Word, PowerPoint, Adobe Acrobat, IE
VPN, Proxy, Citrix, RSA, FTP
Basic HTML, JS, web design
Ability to learn new applications quickly
Excellent verbal and written communication skills
Excellent customer service skills
Applications support experience preferred
Help Desk experience preferred
Interested candidates should send resumes to northerncaliforniacareers@fragomen.com.
Please include Business Applications Support – SC office in the subject line.
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