About CaliSolar:
CaliSolar is a rapidly growing private company engaged in the development and manufacturing of high efficiency solar cells using 100% UMG Si. Positioned at the intersection of one of the hottest growth categories, renewable solar energy, CaliSolar has made a major breakthrough in photovoltaic (PV) technology. Are you passionate about delivering new clean energy products that inspire and improve the world? Do you want a work in a fun, fast-paced hyper growth environment? Then, look no further…we want to meet you!
CaliSolar is actively hiring creative professionals interested in making a dramatic impact on the growing solar energy industry. We want your help in delivering breakthrough solutions and encourage you to contact us.
Summary: CaliSolar is s currently looking for an experienced Senior Technical Support Manager with solar industry experience to join our sales team. You will be responsible for leading the worldwide technical support function supporting CaliSolar’s customers in line with our overall business strategy and scalable with the company’s growth plans. The right candidate will work with a broad cross-section of customers to strengthen adoption; identify opportunities to expand our footprint, and to help ensure fiscal goals are met.
Responsibilities:
• Manage and lead the Worldwide technical support function for CaliSolar’s customers
• Respond to customer queries on technical issues relating to CaliSolar products
• Become a trusted advisor to our customers, helping ensure customers achieve success with their implementation and return on their investment.
• Conduct technical investigations and or customer/site visits to collect and investigate problems and interface with CaliSolar engineering to assess root cause and implement resolutions
• Act as key interface on quality issues for all CaliSolar product lines
• Provide pre and post sales support at customer meetings, trainings, and technical updates
• Provide CaliSolar Engineering and Product Management with customer recommendations on product requirements, product quality, product design as well as for improving competences and support
• Act as technical expert for the sales teams on RFQ/tender inquiries, offer preparations, and contract negotiations
• Understand international certification requirements and manage 3rd party testing relationships
• Manage the development, localization, and distribution of all applications engineering and related technical documentation in applicable local languages.
Qualifications/Requirements:
• Bachelor’s degree (B.S. / B.Eng.) in photovoltaics, electrical engineering, energy technologies, power control or related field. Masters degree (M.S. / M.S.E.E. / MBA) preferred
• Must have a minimum of 2 years in an engineering function or in a technical support organization directly supporting solar cell or and/or module customers. Experience working with downstream installation networks a plus
• 3 + years of customer training experience preferably with responsibility for developing and managing the training infrastructure
• Experience working in an ISO9001, 9002 organization with direct experience in institutionalizing customer support processes and systems
• Strong customer focused attitude and excellent business acumen, experience working in a sales support role a strong plus
• Demonstrated experience in creating customer documentation, including application notes, product manuals, data sheets, as well as sales collateral
• Experience in managing projects and leading teams
• Superior written and oral communication skills as well as excellent listening skills
• Fluency in English is required. Fluency in European languages is highly desired (most applicable being Italian, French and German).
• Flexibility to travel up to 50% domestically and internationally to company, vendor, and customer sites
To apply for this position, please send your resume to recruiting@Calisolar.com.
CaliSolar, Inc. is an EOE.
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