COMPANY
CDNetworks is the world's 3rd largest full-service Content Delivery Network (CDN). Over 1,000 top world-wide companies in multiple industries – including Gaming, Media/Entertainment, Social Networking, Software/Technology, e-Commerce, e-Learning and Enterprise – trust CDNetworks to provide reliable content delivery at blazingly fast speeds. By delivering this performance on demand, CDNetworks eliminates costly IT infrastructure build out and technical staffing costs for customers.
With nearly a decade of experience, CDNetworks has pioneered the development of many of the latest CDN technologies. The company provides a comprehensive suite of innovative technology for video streaming, large-volume-files downloads, image caching, application acceleration and business analytics, while providing unparalleled quality of performance, service, and reliability. With more than 80+ full-service PoPs in 50+ cities around the world, CDNetworks provides global bandwidth capacity of more than 1,100 Gbps to its customers.
JOB DESCRIPTION
* Title: Technical Support Engineer
* Job Type: Full time, Non-Exempt
* Department: Operations
* Location: San Jose, CA
Summary
CDNetworks Technical Support Engineers ensure a high level of customer satisfaction by monitoring, maintaining and troubleshooting CDNetworks' global CDN infrastructure 24x7x365, and handling customer support issues promptly, effectively and conclusively. In this role, you will work closely with CDNetworks customers, infrastructure service providers, network and systems engineers, and software developers to perform root-cause analysis and prompt resolution of hardware, network and software issues affecting the CDNetworks CDN. As part of the position you will get to contribute to future system design and processes for improving current and new services all while running a geographically distributed 24x7 critical network relied upon by many global companies.
Essential Duties and Responsibilities
* Serve as primary escalation point for identifying, troubleshooting, and resolving CDN issues affecting mission-critical production customer traffic
* Solve complex issues related to various components of the CDNetworks global CDN infrastructure
* Create and document system processes and tasks related to keeping the network up and performing optimally
* Perform daily Systems Administation tasks to keeping the network up and performing optimally
* Provide notification to customers and the Company in the event of CDN infrastructure issues
* Work closely with network engineers, systems administrators and software engineers regarding technology and hardware upgrades for the CDNetworks CDN infrastructure
* Perform Desktop support internally for CDNetworks team
QUALIFICATIONS
Required
* Minimum 1-2 years of experiencing working in a Technical Support/NOC role
* Ability to speak and write clearly, concisely and thoroughly in order to quickly and accurately convey complex information regarding mission-critical production issues to varying audiences
* Ability to seek, identify and analyze data in order to solve complex issues
* Solid understanding of networking protocols, including TCP/IP, HTTP and DNS
* Experience with Unix (preferably Linux) systems, as an operator or administrator
* A detail-oriented, process-focused and inquisitive nature
* High-bandwidth, self-motivated self-starter who works well with minimal supervision
Preferred
* Experience in CDN technologies/services
* Knowledge of scripting (e.g., shell, Perl, Python, etc.) and command-line utilities (curl, dig, traceroute/MTR, etc.)
* Familiarity with webserver technologies (e.g., Apache, lighttpd, IIS, etc.)
* Experience performing Help Desk/Desktop/Blackberry support
Pluses
* Knowledge of Korean language
APPLICATION PROCESS
1. Apply via email to jobs cdnetworks com
2. You must include a cover letter detailing why your education, professional experience, skills and career goals make you a top candidate for the position
3. Include an updated copy of your resume (PDF format is preferred)
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.