Diamond Systems Corporation (www.diamondsystems.com) is a US-based manufacturer of embedded computers and I/O boards whose products are used in industrial, medical, military, and scientific applications around the world. We have an immediate opening for a Field Application Engineer (FAE). This person plays a key role in the development and support of business opportunities for Diamond Systems.
In this role you will act as the technical authority to help customers select and use Diamond Systems’ products and services. This position may require occasional overnight domestic and/or international travel to customer or sales partner sites. This position is a direct report to sales management.
Responsibilities include, but are not limited to:
• Acts as technical liaison and facilitator for the sales channel interfacing with customers as well as internal support and engineering staff.
• Reviews customer requirements and recommends appropriate solutions using the company’s products.
• Participates in customer presentations, product introductions, and technical sales training where and when required.
• Contributes technical content for formal written proposals.
• Works closely with sales channel partners’ application engineers and sales representatives to provide the best solution to the customer.
• Works in a cross-functional team environment with field sales management, technical support group, sustaining engineering and marketing managers.
• Provides pre- and post-sales technical support for embedded board level products and solutions from DSC.
• Maintains contact reports in CRM tracking database, updates new design win opportunities, and provides various reports to account management teams.
• Assist with diagnosis of returned products (RMAs).
• May take on an internal program management role on some projects.
Minimum Qualifications:
• Minimum BSEE or equivalent of 3-5 years of hands-on experience
with various embedded board–level products, or equivalent applications engineering experience.
• Working knowledge and design experience with embedded systems, firmware, development tools, microcontrollers, and analog circuits.
• Diverse experience and familiarity with major semiconductor suppliers' products and technologies.
• Basic understanding of the embedded computing market and the open architectures which serve it.
• Superior communication, interpersonal and presentation skills.
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