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Technical Support Engineer
CT-CSE-06-SS
Contactual

Contactual is a global provider of on-demand contact center solutions. Delivered 100% as Software as a Service (SaaS), the Contactual OnDemand Contact Center provides robust call center functionality with an innovative User Interface.

Contactual’s contact center solution is built from the ground-up to be a true on-demand application. The result is an easy-to-use and powerful platform to improve customer interactions, call center efficiency, and eliminate customer frustration.

Summary:

Contactual is seeking a Technical Support Engineer (TSE) for our San Carlos, CA headquarters. This entry level position requires a degree in computer science or related field. The TSE's primary responsibility is to provide excellent customer service to Contactual’s customers, partners and internal teams by responding to issues quickly and communicating clearly and effectively; to solve technical problems involving VOIP telephony, PCs, and networks in complex systems. Careful, methodical analysis of problems is essential: collect information about symptoms, diagnose the root cause of the underlying problem, provide a solution or workaround, test the solution, and escalate internally or externally as needed.

Requirements:

• Excellent communication skills with written and spoken English
• Methodical analytical skills – applying the scientific method to troubleshooting
• Technical understanding of PC operating systems and applications
• Desire and ability to work directly with customers and gain their confidence, building positive relationships
• Desire and ability for fast-paced professional and technical growth
• Ability to multitask between multiple issues and activities
• Experience in networking, telephony, or web based software is a plus
• Experience with CRMs is a plus

To apply, please send a resume and cover letter to job-20090626@contactual.com

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