ePC Computer Solutions, Inc. is seeking a detailed, customer service oriented IT Support Specialist to be a key member in a small IT support team. Qualified individuals will have experience in troubleshooting multiple desktop environments as well as excellent customer service skills. This person will also demonstrate excellent problem solving abilities and be able to work efficiently under pressure at client locations and over the phone. The ideal candidate will have a strong preference for working in an intimate, collaborative, and open work environment.

Job Responsibilities:

• Provide On-Site / Remote / In-Shop I.T. support and complete work orders using ticket system.
• Install, configure, upgrade, and maintain desktops, laptops, networked printers, scanners, video cards, system boards, NICs, Wi-Fi cards, hubs, smart phones, etc.
• Install, configure, upgrade, and maintain Windows operating systems: Windows 2000 Pro, XP Pro, Vista, Windows 7
• Install, configure, upgrade, and maintain Windows PC applications: MS Office, Quickbooks, Quicken, ACT!, etc.
• Resolve PC hardware issues: hard disk failures and replacements, hard disk data recovery, memory upgrades, system imaging, security updates and service packs.
• Install CAT5 cabling, trace and activate network data ports on network switches.
• Work with vendors to obtain price quotes and warranty replacements.
• Assist and train clients in MS Office, specifically Outlook
• Document PC and network configuration, maintenance procedures, and PC inventory.
• Respond to the IT Help Desk Emergency support line after hours including weekends.
• Create and manage user Email accounts and general mailboxes in Active Directory’s Exchange
  Management System.
• Configure and support email, printing, file sharing, and access to network resources.
• Data Migration: Transfer data from workstations to assigned network directories (Outlook email, PST files, desktop data, bookmarks, etc.)
• Perform other help desk duties as needed.

Requirements:

• MCSE or MCP ( Highly Desirable)
• 5+ years hardware/ software troubleshooting skills
• Strong verbal and written communication skills
• Outstanding customer service and interaction skills
• Superior organization and analytical problem solving skills
• Strong knowledge of Windows XP/Vista/Windows 7, PC hardware and software installation and
  configuration