About Qualys
Qualys, Inc. is the leading provider of on demand IT security risk and compliance management solutions – delivered as a service. Qualys’ Software-as-a-Service solutions are deployed in a matter of hours anywhere in the world, providing customers an immediate and continuous view of their security and compliance postures. The QualysGuard® service is used today by more than 3,500 organizations in 85 countries, including 35 of the Fortune Global 100 and performs more than 200 million IP audits per year. Qualys has the largest vulnerability management deployment in the world at a Fortune Global 50 company. Qualys has established strategic agreements with leading managed service providers and consulting organizations including BT, Etisalat, Fujitsu, IBM, I(TS)2, LAC, SecureWorks, Symantec, TELUS and VeriSign.
The Technical Support Engineer is an integral and strategic part of the development process at Qualys, and also serves on a team that is part of the strategic advantage that Qualys provides to our customers. The Technical Support Engineer provides email and phone technical support to our customers, will act as point of contact regarding technical issues, and will work closely with Engineering, Sales, Operations and QA teams to facilitate feedback. Qualys staffs our Technical Support team such that we answer all incoming calls live, with a senior technical engineer. We are looking for strong technical individuals that have the desire and capability to think on their feet and work on complex problems.
Required Skills/Experience:
* 2-4 years of technical support experience
* 2+ years working in web application security testing or using web application scanning products
* SAAS experience is a Plus
* BA/BS degree in a technical field
* Excellent written and verbal communication skills.
* Ability to communicate technical concepts clearly and effectively.
* Solid understanding of web related technologies: Web application firewall, web application penetration testing, web servers, application servers, Javascript, AJAX, HTTP and SSL.
* Analysis, troubleshooting, and problem solving expertise.
* Ability to effectively prioritize and escalate customer issues.
* Strong web application background and ability to debug web application related issues
* Ability to write Shell Scripts, Data Analysis of Production logs and creating log Analyzing scripts
* Team player and demonstrated strong work ethics
Interested candidates please apply here:
http://tbe.taleo.net/NA8/ats/careers/requisition.jsp?org=QUALYS&cws=7&rid=121
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.