Integrated Archive Systems (IAS), the premier IT Infrastructure Integrator specializing in Enterprise Storage - providing environmentally responsible solutions for data storage, high availability, security, backup & recovery, clustering, networking, virtualization, disaster recovery, RAID, and SAN & NAS.
IAS is a WBE, Woman-Owned Business Enterprise.
www.iarchive.com
This is NOT a tech support position.
The available position is located in Palo Alto, CA. Training for this position will happen in 2 locations: our Palo Alto, CA office and our Pleasanton, CA office.
Job Description:
The role of the Customer Service Representative is to provide services to customers who have purchased hardware/software solutions from Integrated Archive Systems. This individual will work closely with the IAS Sales Team, IAS Purchasing & Shipping Department and IAS Vendors and will need to be organized, thorough, responsive, detail oriented, reliable and a good communicator. The ability to multi-task is required.
Responsibilities:
*Liaison between customer & IAS shipping department for lost/damaged equipment tracking
*Faxing purchase orders to vendor
*Following up on Purchase Orders with vendor & customer
*Maintain Invoice & Purchase Order books
*Maintain & generate support/service master log
*Send on-site service acknowledgements
*Maintain key account list
*Issue, track & follow up on RMA’s & Credit Memo’s
*Update price list(s)
*Back-up Inside Sales
*Assist Shipping & Receiving as needed
*Maintain customer files
*Interpersonal skills are critical
*Familiarity with our solution set is critical; products include but are not limited to: NetApp, Sun Microsystems, Hitachi Data Systems, HP, Symantec, EMC Software, Spectra Logic, Quantum, Overland Storage, VMware, Juniper, Brocade, and Cisco Systems.
Additional Preferred Skills and Experience:
*Industry experience
*Customer Service or Inside Sales experience
*Accuracy
*Organization
*Follow through
*Timeliness
*Thoroughness
*Patience to triple check every task
*Attention to detail
*Ability to problem solve & multitask
*Ability to work with numbers
*Proficiency in Excel
*Internet & Computer savvy
*Good communicator
*Great attitude
IAS offers a comprehensive compensation package. Our benefits include paid holiday, PTO, medical, dental and vision plans, and 401(k). IAS is an equal opportunity employer.
Send your resume & cover letter:
careers@iarchive.com
Principals only. Recruiters, please don't contact this job poster.
Please, no phone calls about this job!
Please do not contact job poster about other services, products or commercial interests.
Reposting this message elsewhere is NOT OK.
- Compensation: Confidential
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.
PostingID: 1458201230