Featuring 476 guest rooms and more than 22,000 square feet of world-class meeting space, the San Mateo Marriott provides the Bay Area's premier location for business as well as pleasure. We are looking for
On Call Banquet Servers to join our busy team!
The On Call Banquet Server will be responsible for the following:
MEET & GREET – 25%
• Acknowledge all of our guests using the 10/5, First and Last Rule
• Be visible and ready to entertain guest at your designated stations or areas.
• Greet guest using their name and review their meeting requirements and daily schedule prior to every meeting / event.
• Anticipate the guest needs and personalize service by using the Guest name while you are entertaining them
COMMUNICATE – 45%
• “Entertain” guests during their dining experience
• Be knowledgeable about event requirements, schedules, menu items and ingredients and prep time and specials
• Present all food and beverage items in an efficient and personable manner using the designated serving and styles.
• Answer questions about the hotel• Answer questions about local area attractions and things to do
• Listen to guest opportunities and resolve in a timely manner
• Assist with guest needs immediately and follow-up with departments and guest to ensure 100% satisfaction
• Able to take direction and work well in a fast and efficient team environment
MAINTAIN – 20%
• Ensure that all meeting rooms/ meal functions are ready before their scheduled start times
• Attend to each meeting room during all scheduled breaks and at the end of the meeting / event
• Personality and energy should shine in to keep the atmosphere upbeat
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules, weekends, holidays and overtime to reflect the business needs of the hotel
•At least 1 year previous banquets or convention services experience
•Ability to work in a 24hr 7 Day a week operation with no set schedule
• Must be available to work weekends
•Ability to lift 70 Pounds and Stand for long periods of time
•High School Diploma or Equivalent
•Ability to Read, Write, and understand English
•Ability to be passionate about the hotel and your job
•Must have a valid California Certified Food Handlers card or capable or obtaining one
•Must have a valid TIPS certification card or capable of obtaining one
Does this sound like you? If so, we invite you to apply online at our web site (click on the link below or cut and paste the link into your browser):
https://careers.tarsadia.com/detail.asp?tar753
Online applications only please....no phone calls.
Equal Opportunity Employer
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.