External Responsibilities/ Functions :
• Communicating with claimants or their representatives after they have contacted the call center to initiate a long-term care claim.
• Advising policyholders of policy coverage and benefit triggers as well as ascertaining medical data and history.
• Making decisions about reasonable expectations of benefit eligibility and getting mutual agreement on how to proceed.
• Providing excellent customer service through proper phone protocol in a professional manner.
• Documenting all calls clearly and concisely and completing follow-up work.
• Generating appropriate written correspondence to claimants.
• Handling multiple Long Term Care policy types
• Other duties as assigned
Basic Candidate Qualifications:
• RN or LVN.
• At least two years experience working in a role that required the ability to determine expected time frame of ADL loss based on diagnosis and situation.
• Caring, compassionate attitude, in particular with the elderly population.
• Proven excellence in customer service which includes written and oral communication.
• Experience in using Windows application
• Organized and attentive to detail.
• Able to multi-task and work in a fast-paced environment.
• Reliable, punctual and a quick study.
• Experience working well in a team environment
• Positive attitude
Preferred Candidate Qualifications:
• Strong phone and customer service skills.
• Two or more years of long-term care or home care experience.
• Insurance experience; familiarity with contract interpretation.
• Medicare knowledge.
• HIPAA experience.
• Positive attitude and ability to work well in a team environment.
Please post for job number RP90838 at
http://www.genworth.com/employment
- Compensation: We offer a competitive salary and benefit plan.
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.