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Accela is the leading provider of government enterprise software solutions and the largest software company that makes government services available 24/7. Accela products represent an important step for state and local governments as they replace their legacy systems with emerging technologies that provide comprehensive solutions that empower government employees and the citizens they serve with the software to accomplish their mission.
Our solutions open up new and better ways for governments to serve citizens in the areas of asset management, emergency response, permitting, planning, licensing, public health, public works, and more.
Backed by nearly 30 years of development and implementation in more than 500 agencies in the U.S., Canada, Puerto Rico, the Middle East and Australia, Accela products and services empower agencies to increase efficiencies, reduce workload, and provide citizens and businesses with more convenient access to government services.
Job Description
• Work with a group of dedicated writers to create and update user documentation for Accela application software by reviewing requirements and design specifications, interviewing subject matter experts, and using the software.
• Maintain a customer perspective when creating, planning, and writing technical information.
• Suggest human interface and product design improvements.
• Develop application examples and scenarios as necessary for inclusion in technical documentation.
• Coordinate documentation projects with team members.
• Manage multiple documentation projects.
• Test online deliverables against product function.
• Consistently and effectively manage, communicate, and adhere to documentation deliverables for deadlines.
• Follow department style guide.
• Contribute to the development of department standards, including online help, templates, and style guide.
Required Qualifications
• Minimum of 4 years technical writing experience.
• Experience in the software industry preferred.
• Bachelors degree in English, communications, journalism, or related field, or equivalent experience.
• Proactive in figuring out how software features work.
• Self-starter with ability to improve documentation process.
• Creative in analyzing audience and assessing their needs to deliver excellent technical documentation to software application users.
• Proficient in English grammar, usage, mechanics, and composition.
• Excellent verbal and written communication skills.
• Experience with technical software applications.
• Skilled using help authoring tools.
• Confident using other daily tools such as MS Office suite, SalesForce, and Tortoise svn.
We offer competitive salaries, 401(k) match, and excellent benefits.
Accela is an Equal Opportunity Employer
- Compensation: competitive
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.