Truck Service Manager (san leandro)
Responsibilities include the following:
Operate as profit center and within scope of company mission statement; develop and monitor budget; act to control costs and reduce expenses; contribute and encourage the submission of cost improvement ideas.
Maintain good customer relations; intercede to help resolve problems and enhance relations; provide assistance on warranty claims as needed.
Oversee work order closing process. Review work orders for accuracy and completeness, and the appropriateness of parts and labor.
Supplement other marketing efforts; stimulate and promote use of company service capabilities; provide quotes where possible.
Participate in recruitment and selection process, coordinate store orientation and training.
Engage in Performance Management by conducting performance evaluations, coaching, counseling, and disciplinary action as needed. Support affirmative action; ensure adherence to company policies, rules and regulations; maintain a high level of productivity and morale.
Conduct safety meetings, accident investigations, and train department personnel on safe work procedures.
Maintain and ensure safe and healthful working conditions as set forth in facility safety program; ensure compliance with environmental regulations as set forth in company hazardous materials and environmental protection programs.
Maintain liaison with parts management and communicate frequently with other area managers.
Keep current on technical aspects of function and on relevant company and Caterpillar policies and procedures.
Supervise assigned office staff; oversee accomplishment of clerical functions and maintenance of files and records; maintain control over on-line systems; stock sufficient office and promotional supplies to carry of efficient and effective business.
Oversee and approve time cards.
Communicate with customers concerning service activities including reviewing jobs, explaining invoices, identifying needs for future repairs, and making maintenance recommendations.
Verify customer credit and payment requirements prior to initiating work orders.
Coordinate parts ordering and delivery as needed.
Monitor department work in progress to ensure jobs are completed on time and to the highest quality standards.
Keep current on service, repair, and modification procedures for all brands and models of products assigned to the department.
Provide technical support and assistance for department activities including failure analysis.
Provide on-the-job technical training to department technicians as needed and schedule formal training activities for department technicians.
Oversee the inventory and maintenance of department tools, equipment, and supplies.
Monitor and maintain department equipment and vehicles in good working order.
Travel to other store locations for training and manager meetings as required.
Other duties as may be assigned by the General Manager.
Job Requirements :
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Thorough knowledge of repair and servicing heavy equipment and components, and have a current working knowledge of Caterpillar and International requirements for machine maintenance.
Previous supervisory experience essential; ability to coach and mentor service employees, fostering a workplace reflective of Peterson's core values.
Associates degree in Diesel Technology, or related field, and six (6) years heavy equipment service experience or equivalent combination of education and experience.
Possess valid driver's license and clean driving record.
Proficient in MS Office software, E-mail, Internet, Caterpillar and International service-related programs are essential.
Ability to read, analyze, and interpret general business reports, technical procedures, or governmental regulations.
Ability to write coherent and logical service reports that can be understood by internal and external customers.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
Ability to apply concepts of basic math and algebra.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
While performing the duties of this job, the employee is regularly required to sit and use hands and fingers to grasp and to perform mechanical service activities. The employee is frequently required to talk or hear. The employee is required to stand, walk, stoop, kneel, crouch, climb, balance, and reach with hands and arms.
The employee must occasionally lift and/or move up to 50 pounds and to pull and apply rotation force on stationary and movable objects. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee will occasionally work around moving mechanical parts and is regularly exposed to vibration, fumes, toxic or caustic chemicals, airborne particles, and risk of electrical shock. The noise level in the work environment is usually low, but can be noisy during certain types of repair.
Peterson Trucks is an EEO/Affirmative Action Employer
Qualified applicants please apply online at: https://petersonholding.tms.hrdepartment.com/jobs/724/Truck-Service-ManagerSan-Leandro-CA
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