Logiciel. Inc. is a software company specializing in providing world class business applications for the wholesale and retail industries. Our products include state-of-the-art, highly innovative solutions in Wireless Mobile Computing, Sales Force Automation, Inventory Control and Retail Point-of-Sales. We are expanding and have an immediate opening for an entry to mid level IT Tech Support & End-User Trainer of our applications. Qualified individual without work experience will be considered.
Duties and responsibilities:
- Gain and demonstrate expert level knowledge of Logiciel Applications within 2 months of employment and be able to apply that knowledge effectively towards training and advising end-user on using our applications
- Troubleshoot and resolve technical support calls
- Train end-users on the use of our applications, both in-house and on-site
- Configure mobile devices (PDA), access points, computers and peripherals
- Proactively ensure that client is ready for the anticipated event where application will be used
- Write user manual, training guide and procedural documents
- Test applications for both PC and PDA, including function modifications, new features and bug-fixed
- Keep track testing results, versions and releases
- Provide rotating after-hours and week-end emergency support calls
- Out-of-State travel during peak Trade Show seasons to participate in Trade Shows throughout the US on weekdays and weekends.
Required Skills:
- Training, Tutorial and Technical support experience
- Excellent analytical skills in troubleshooting problems is a MUST
- Excellent oral and written communication skills is a MUST
- Capacity to gain expert working knowledge of all aspects of Logiciel software within 2 months
- Strong working knowledge of Computers and Wireless Networking
- Ability to communicate with end user of varying degrees of technical expertise
- Strong attention to details, excellent organizational and time management skill, outstanding resourcefulness and professional work ethics
- Ability to work independently, multi-task and excel under pressure in a small group environment
- A professional, patience and friendly attitude with strong desire to help resolve issues
- Functional knowledge of Relational Database Concepts
- Knowledge of the Wholesale and Retail Trade a plus
- Knowledge of programming language a plus
Logiciel offers a casual, small group working environment. Our focus and passion is on providing state-of-the-art business software solutions backup by superb technical support service. We offer competitive salary with health benefits.
For immediate consideration, please e-mail your response including a cover letter with salary expectations and resume to jobs@logiciel.com. Application without stated salary expectations will not be considered. No phone calls.
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.