Support Technician
I am looking for someone who can start the morning running and keep going all day. You’ll be doing primarily tech support, using a helpdesk ticketing system when possible, responding to urgent requests, proactively preparing for planned deployments, and working on projects.
A typical day might involve troubleshooting and repairing a broken nextel radio, then clearing a jam/changing toner on a copier, then issuing loaner equipment, then checking in inventory received. You’ll then replace a broken laptop screen, figure out why someone can’t access a department share, and help a remote user reinstall his broadband wireless card so you can take control of his PC in order to diagnose his secondary issue of a corrupt email profile.
45-50 hrs/week, full range of IT/IS skills required. Hands on experience in technical support of end users, with some administration of network/systems.
You will be part of a team that does it all.
Your experience should include:
Microsoft Windows Server, Active Directory, Group Policy, WSUS, Physical Wiring, TCP/IP, understanding of routing, VPN, Remote Support, Acronis, Scripting, CAD support, Audio Visual equipment and switching, Avaya Communications Manager, VoIP,
You should be expert in supporting end users with:
Windows Desktop OS through Windows 7, Symantec Endpoint Security, Wireless devices including BES 4/5 and Blackberry, Phone swaps with all major wireless carriers, Office Machines, Printers.
You will be expected to:
Create and maintain inventory/asset management data. Image hard drives. Prune active directory accounts. Roll out software using both manual and automated means. Teach others how to make better use of the software they have. Create documentation. Broaden your skillset. Keep up with practical technology.
If you can persevere in the face of overwhelming odds, if you can keep smiling when the chips are down, if you are resourceful in solving problems, and if you are never satisfied with doing the minimum required, I would like to talk to you.
- Compensation: DOE
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.