Mercedes-Benz of Oakland is currently interviewing for a Service Advisor. 2+ years of Mercedes-Benz experience preferred. Reynolds & Reynolds experience preferred.
The Service Advisor position is responsible for meeting customers and dealing with customer requirements pertaining to repair and/or servicing of their vehicle issues. The Service Advisor is a key player in the dealership for fostering positive customer relations through communication and follow-up to customers on repair status and charges for repairs and to promote service sales through communication of information to customers on maintenance and repair needs that are identified during the service appointment process. Service Advisors act as a liaison between external customers and all those involved internally at the dealership in the service appointment process. This includes but is not limited to: Automotive Service Technicians, general office staff, new and used vehicle sales staff and service and parts department personnel. The Service Advisor position reports directly to the Service Manager.
Primary Responsibilities:
o Meet and greet service customers.
o Advise customers of estimated service and repair costs and review details of service/repair invoice with customer to gain their understanding of all services provided.
o Determine progress of repair/service orders and inform customer accordingly.
o Review results of customer satisfaction surveys with service managers.
o Address customer’s questions/needs promptly and professionally.
o Establish long-term positive relationships with customers.
o Identify service needs of customer vehicle based upon historical service data.
o Ensure comprehensive re-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been carried out appropriately and on schedule.
Required Experience:
Ideal candidates will have:
o Mercedes-Benz Service experience
o Proven track record of achieving or over-achieving goals
o Outstanding communication skills
o Professional appearance and work ethic
o Great attitude with a high-energy personality
o Superior customer service skills
o Understanding of vehicle systems
o Understanding of computer keyboard operations
o Valid drivers license
Required Education:
o High School Diploma or equivalent
o 2 year or 4 year Business Degree or related field preferred
Compensation:
We offer competitive pay, health, dental, insurance, paid vacation, Employee Vehicle Purchase Program, professional working environment, job specific training and fantastic advancement opportunities.
Please apply online at Oaklandbenz.com, About our Dealership, Employment.
- Compensation: Commission Based
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.