Lithium Technologies provides market-leading solutions for building successful enterprise communities, including proven forums, blogs, and other social networking tools. Founded in 2001, Lithium Technologies boasts an impressive client roster that started with Dell and has grown to over 50 market-leaders like AT&T, Comcast, HP, Nintendo, Symantec, and lots more. With its corporate office in Emeryville, Lithium offers a unique opportunity to be a part of the exciting social networking space in a fast-paced start-up environment. For more information, visit www.lithium.com.
The Position
We are seeking a Customer Success Technical Project Manager (TPM) to join our team in launching customers’ new communities. TPM is a critical part of our corporate initiative to ensure the ongoing success of our customer-base, by launching new customer communities with a solid foundation for growth. It is a role that entails detailed project management, coordination with technical resources, and a detailed understanding of the Lithium application’s strengths and limitations relating to its ability to be customized. It also requires strong customer-facing project management skills. If you love working with customers on technical implementation projects and love the excitement of learning new technologies in social networking, this role is for you.
• Serve as the project lead in deploying new customer communities.
• Complete launch projects on time and on budget while delighting the customer
• Identify and advocate for new product features on behalf of the customers
• Identify account expansion opportunities and support Sales to close them
• Document project progress and report business issues in the CRM system.
• Coordinate efforts across sales, implementation, and support teams
• Contribute to constant improvement of launch process effectiveness and efficiencies
This position requires a blend of customer relationship development skills and technical skills. Further, it requires a firm grounding and passion for Web 2.0 technologies.
About You
You are a Web 2.0 savvy technical project manager. You have been working with clients to implement web applications including technical aspects of the implementation. Every day, you use and understand a wide range of services on the web and in the wireless world, such as RSS, Blogs, discussion forums, IM, chat, social networking sites, and other digital interaction channels. You have a strong technical capability, communication, and operational skills. You derive great professional and personal satisfaction from making your customers successful. You are detailed-oriented and committed to creating and packaging solutions in a repeatable manner.
Qualifications
• BA/ BS plus 5+ years of consulting, implementation, project management, or customer support experience.
• Excellent communication, presentation, and relationship management experience
• A firm grounding and passion for the potential of Web 2.0 interactions
• Positive, results-oriented, detail-oriented, and success-driven attitude
• Moderation and/or Management of online communities experience a plus.
To Apply
Respond to this listing or send your resume to 4jobs@lithium.com with TPM2009 in the subject line (your resume will not be read otherwise). We look forward to hearing from you.
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