Collections Specialist – Law Firm
Position Type: Full Time
City: Walnut Creek, CA
State: CA
Reports to Title: Director of Operations
Well established Collection Law firm is expanding to the East Bay and seeking highly skilled and energetic Collections Specialists who will offer collections support to our busy, diverse, and dynamic Collections Department. This position is responsible for contacting selected past due accounts, including volume calling, resolving customer disputes, reporting, and related collection activities.
Job Responsibilities:
Contacts debtors by telephone & mail to collect past due accounts. Receives calls and professionally and persuasively provides information to debtors concerning billing problems, delinquencies as well as collection and legal procedures. Inputs account information into computer to ensure accurate and timely account status. Calls debtors to inform them of account status. Verifies customers account information, notifies customer on check status, tracks payments. Researches, verifies, and prepares final lists for attorney review. Works with in-house staff, vendors, consumers and the public in a cooperative and efficient manner. Punctual, regular, and consistent attendance. This is an hourly non-exempt position and is eligible for overtime pay.
Minimum Requirements:
o Minimum of 2 years credit and collections experience in a customer service capacity (or equivalent related experience).
o Proven ability to comply with and abide by the Fair Debt Collection Practices Acts (State and Federal).
o Demonstrated team player with active listening skills, and exceptional verbal and written communication skills.
o Demonstrated proficiency in Microsoft Office applications, including Word, Excel, etc. as well as working knowledge of the Internet.
o Demonstrated problem-solving and troubleshooting skills and the ability to professionally negotiate and diffuse high-tension situations.
o Demonstrated professional telephone and etiquette tailored to meet the needs of customers.
o Demonstrated time-management and organizational skills.
o Exceptional work ethic.
o Able to handle more than one task at the same time.
o Outstanding attendance and on-time performance.
o Excellent verbal and written communication skills.
o Punctual, regular and consistent attendance is required
o Flexibility of schedule to cover prime hours and weekends
o Ability to work overtime as needed
We encourage bilingual applicants to apply especially those who are fluent in Spanish and/or Vietnamese.
Law Firm is an Equal Employment Opportunity/Affirmative Action/Drug-free workplace employer
- Compensation: DOQ
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