Senior Manager - Online Customer and Community Management
Job Label: ODSK-CSMGR
This is a chance for an innovative and seasoned leader to transform our customer service function into a vertical offering and elevate the support services and experience of our customers. We will look to your dynamic personality to motivate our largest team and re-invent our approach to community management. As the world's largest online workplace for distributed work-teams we need to establish our community support offering as the gold standard in the CS arena and your vision and tactical execution will ensure this objective.
Every day at oDesk, thousands of people in over 90 countries connect, work and earn their living on our global employment platform working for employers ranging from sole proprietors to Fortune 500 companies. More than $5 million goes through our system every month. With over 2X growth in each of the past three years, oDesk was recently added to the Inc. 500 list of fastest growing private companies and selected as the People's Choice winner at TechCrunch50. In addition we have secured more than $29 million in funding from premier venture capital firms.
Based in our Menlo Park, CA headquarters your mission will be two-fold: First, will be to improve the experience of our community members who require assistance by increasing the ease and efficiency of our processes and systems. Second, will be to design and execute a strategy to position oDesk's support services as a vertical offering that drives publicity and recognition within the marketplace and throughout the CS space. In order to accomplish these goals you will need to have a proven record of elevating support services by improving processes and training as well as evaluating and implementing tools and systems that bolster our infrastructure and service. An assured presence, leadership and bias toward innovation will be critical to establishing our customer service offering as a marketable, referenceable and successfully utilized vertical offering that adds value to the oDesk product. Prior experience leading customer support, technical support or community management teams for web-based clients will be required, as well as strong presentation skills and the drive to build and manage a world class organization.
To apply for this position or refer someone you know, please use our online interview system managed by Accolo.
Apply for this jobOnce you have completed the interview, your information will be forwarded to the hiring authority for decisions on next steps.
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Our client, a Santa Rosa-area based non-profit organization, is seeking a highly professional Customer Service Representative to join their team. Via phone consultations, the qualified candidate will provide helpful financial information to current and potential clients in regards to money management and credit related housing issues. Discussions may include topics such as: affordable housing options, pre-purchase home buyer education, foreclosure/early delinquency intervention, reverse mortgage, comprehensive housing counseling and credit report review. The ability to use reasoning and compassion when dealing with senstitive topics regarding finances is necessary to be successful in the this role. For immediate consideration, please forward your resume to Erica Thornton Huggins at santa.rosa@officeteam.com.
Job Requirements:
• MUST have Strong background in customer service and a professional demeanor.
• Proficiency in MS Word, Excel and Outlook.
• Bi-lingual (English/Spanish)
• Knowledge or exposure to HUD and/or mortgage industry, financial services, financial counseling, banking or insurance is a plus.
• A BS or BA degree is also desired.
About OfficeTeam:
OfficeTeam is the world's leading staffing service specializing in the temporary placement of highly skilled office and admistrative support professionals. For more information please visit www.officeteam.com. Equal Opportunity Employer. ]]>
The Assistant Branch Manager is responsible for overall branch operations. This person will provide quality customer service by managing a service staff, analyzing branch activity, and ensuring that customer issues are handled properly. They will also be responsible for promoting sales referrals while complying with Bank policies and procedures.
The Assistant Branch Manager is responsible for sales, which include loans and deposits to new clients and current customers, and will also act as a coach to staff providing ongoing development relating to technical and product knowledge, referrals and customer retention.
Active community involvement and knowledge of bank products required. Must have a minimum of 3 years of banking sales and management experience, plus excellent communication skills.
The Bank of Marin is a growing public company with career advancement opportunities. We offer competitive compensation and comprehensive benefit programs including medical, dental, vision, 401K, profit sharing and employee stock ownership plans.
EOE
To apply for this position, please visit the careers section on our website at:
https://www.bankofmarin.com/index.php/about-us/careers
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Duties include accurate processing of all transactions and the ability to provide quality customer service. Balance daily work in accordance with established policies and procedures.
Schedule: Mondays and Fridays - 9:15am - 6:15pm
Bank of Marin requires a minimum of 6 months customer service and cash handling experience. Prior Sales experience a plus. Computer literacy required. The Bank of Marin is a growing public company with career advancement opportunities. We offer competitive compensation and comprehensive benefit programs including medical, dental, vision, 401K, profit sharing and employee stock ownership plans.
EOE
To apply for this position, please visit the careers section on our website at:
https://www.bankofmarin.com/index.php/about-us/careers
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Mercantila is a rapidly growing and profitable online retail company doing millions in revenue running hundreds of sites like LoftBedsInc.com. We’re seeking a talented multi-tasker who enjoys working in a frenetic environment.
You can also look forward to snacks of dubious provenance, wickedly strong coffee, and random pizza parties. We like to have fun!
RESPONSIBILITIES
- Interface with our payment processors to escalated payment issues
- Look for ways to automate common issues through technology solutions
- Work with customers on escalated issues to ensure resolution
REQUIREMENTS & SKILLS
- BA/BS/MS or similar, from a competitive institution
- Previous Customer Service experience helpful; phone skills a must.
- Retail experience preferred (Online or Offline).
- Self-motivated, always seeking to improve everything around you.
- Great multi-tasker; you can spin ten plates at once!
DETAILS
- Location: San Francisco (Map)
- Start Date: Immediate
- Job Type: 3mo Contract-to-hire
- Comp: $15/hr
HOW TO APPLY
1. Email jobs@mercantila-inc.com quoting “Super Customer Escalations” as subject
2. Cover letter & résumé
http://www.mercantila.com
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• Pass a pre-employment drug screen
• Have acceptable results of a background check including good credit
• Communicate effectively in English, both written and verbally
• Demonstrate effective customer service skills on telephone and in person
• Have recent computer experience (preferably MS Office)
Work Experience
• Minimum five years recent experience in customer service
• Previous sales, self-storage or property management experience is a plus
Position Requires Candidates:
• Act as senior representative at store to assess & solve daily issues
• Show and rent storage units as they become available
• Collect rent payments and accurately enter data into computer
• Deposit funds to employer account on a daily basis
• Perform sales and marketing requirements
• Participate in daily collection calls for past-due accounts
• Clean and prepare vacant storage units for rent.
• Perform daily security check of facility (lock check/audit)
• Perform minor maintenance and custodial duties as needed to maintain excellent curb appeal
Physical Requirements
• Must be able to sit or stand for at least 8 hours per day
• Must be able to traverse entire property grounds for audit, maintenance or tour purposes
• Must be able to lift or move up to 35 lbs frequently and 50 lbs occasionally
• Must be able to perform general minor maintenance and custodial duties of the facility including but not limited to sweeping/mopping floors, removing debris from vacated units, cleaning restrooms, removing scuff marks from walls and doors, picking up refuse on the property and removing weeds.
QUALIFIED CANDIDATES PLEASE SEND RESUME]]>
Bartenders/Bar backs – Looking for friendly and outgoing individuals with an eagerness to learn and who can take direction well. Previous experience a plus but not necessary. We are willing to train if we find the right fit.
Promotions Staff – Get paid to party and have the ability to hook up all your friends. Looking for men and women full of fun and excitement that know how to entertain and get the party started! No experience necessary.
Box Office – Looking for a friendly face and warm smile to work box office a few nights of operations a week. Cash handling experience is a plus, but not required.
Coat Check – Searching for a fun coat check employee with a welcoming personality who feels comfortable striking up casual conversation with customers. No experience necessary.
Security Guard – Looking for friendly, level headed, and evenly tempered security guards to ensure the safety of our patrons. Need someone who works well under pressure and feels comfortable making decisions that will leave our customers feeling relaxed and protected which in turn will adhere them to what we hope will be a satisfying and enjoyable evening.
If you are interested in applying for any of these positions, please bring your resume to our next recruiting session to learn more. Our session will be:
Wednesday, November 18th between 5 PM and 7 PM
715 Harrison St.
San Francisco, CA 94107]]>
FAX resumes to: 408-608-1936.]]>
To view the complete job description and to apply for this job, go to www.birite.com and click on the Careers page.
BiRite is an Equal Opportunity Employer
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ExecuTrain provides solutions geared to standard desktop business applications, business skills, professional and management development, custom and proprietary business systems, consulting and corporate learning initiatives, and technical skills and certifications. We also meet the needs of IT Professionals by providing top-notch certified trainers, curricula and expanded online support services. We have various locations throughout California, Arizona, Nevada and Colorado.
ExecuTrain is currently seeking to add a Customer Service/Inside Sales Representative to our San Jose/Santa Clara team.
Skills/Attributes:
- Familiarity with all MS Office applications.
- Proficiency with MS Word and Outlook required.
- Accurate data entry skills including 10-Key.
- Experience using web based applications.
- Ability to troubleshoot hardware related issues is preferred.
Qualities:
- Professional and confident phone manner.
- Must be comfortable with client interaction.
- Professional appearance is required.
- Ability to work independently with limited supervision.
- Ability to work in a virtual environment.
Excellent attendance and punctuality are KEY qualities for this position.
Example of Job Duties:
Facility Management
Open facility daily, prepare refreshments, replenish supplies and greet clients. Order office supplies, refreshments, maintain orderly appearance of classrooms and lobby. Other duties as assigned.
Customer Service
Answer customer service line, assist clients or distribute calls as necessary. Enter sales leads into CRM database. Enroll students, maintain accurate client records, contact students regarding class cancellations and assist in rescheduling students. Assist with data entry and various other projects.
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This is Regular Full Time position. Hours are Monday through Friday from 8:00-5:00.
Benefits include medical, dental, vision and paid vacation. ExecuTrain also encourages its employees to take advantage of the training and professional development programs that we offer.
Please email your resume, cover letter and/or a brief writing sample to jobs@executrainwest.com. Phone calls regarding this position will NOT be accepted. ]]>
Attune Foods is looking for a smart, resourceful, and action oriented team member who has a passion for delivering exceptional customer service. The ideal candidate is extremely organized, communicates effectively, and is committed to process improvement.
About Attune:
Attune Foods is a venture backed food company dedicated to bringing innovation to the food business by creating convenient, great tasting natural digestive health products that make you feel your best every day. Introduced in January 2007, Attune Probiotic Bars combine great taste with the health benefits of the most effective probiotic strains to support digestive health, immunity, and overall health and well being. We have expanded distribution to over 3000 grocery stores in the country including Whole Foods, Safeway, H-E-B, Hannaford, Wegmans, A&P, and Bristol Farms.
Our commitment to innovation and our culture of excellence have delivered solid results and we are excited to bring new energy to the team. Our values of integrity through transparency, empowerment through responsibility and great results through inspired energy guide the way we do business, define our culture and should resonate with you.
About the position:
The Customer Service role requires you to multi-task effectively, while managing numerous details. As the primary contact to our distributors, buyers, warehouses, and logistics vendors, you should have a strong customer service orientation with the ability and positive attitude to troubleshoot issues and wear multiple hats to get the job done.
You will be involved in the process from the time our product leaves the production facility until it reaches a customer. This process will involve receiving customer orders, communicating with buyers, entering orders, arranging freight, and following up with the warehouses. You will ensure that the correct inventory is pulled and subsequently invoice customers appropriately. Whenever necessary, you will troubleshoot errors and work with our warehouses and customers to resolve issues, while also communicating with our internal sales team.
You will also work with the marketing and sales team to arrange occasional sample and DTC shipments.
Previous experience with customer service, managing warehouses, inventory shipments, or customer invoicing is required.
About You:
• You get a rush from juggling 10 different requests and knowing you can get it all done --and done well.
• Very organized with strong attention to detail. Your closet might be organized by color, and if it isn’t you have your own system that lets you know where everything is.
• You love being an essential part of a team and rolling up your sleeves to help out where needed.
• You are an extroverted communicator who doesn’t mind proactively picking up the phone to get a question answered.
• Ability to prioritize multiple tasks and the competing demands of a cross functional environment.
• Analytical abilities.
• Ability to foster, manage and grow relationships with key business partners, customers, and co-workers.
• Creativity and out of the box thinking.
• Ability to work independently and take responsibility for results.
About Your Background:
• At least 3 years customer service, administrative, or logistics experience, ideally at a food or CPG company.
• College degree preferred, but we will consider those with relevant experience and background.
• Experience working with software preferred: Excel, EDI, Quickbooks, or other ERP software.
• A natural inclination to find better, faster, and more accurate ways of doing just about everything.
• You think that working on a team that promotes (healthy) chocolate sounds like a pretty amazing job
This position reports to the Director of Operations and will be based at our global headquarters in San Francisco. The compensation range for this position is commensurate with experience.
Qualified candidates should reply with a cover letter, resume, and expected salary range.
For more information on the company, products and our mission to delivering amazing tasting digestive health please visit www.attunefoods.com
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Full-time and part-time positions are available.
Candidates must be able to run for cars and be experienced in driving "stick shift" vehicles.
If you are friendly, take pride in your work, have a positive attitude and enjoy interacting with customers, then you are the right candidate for the job.
This position is located in downtown El Cerrito.
You may apply in person at 1624 Franklin Street- Suite 1110, Oakland, CA. Application hours are:
Monday through Friday 8:30 a.m. to 4:00 p.m.
Must have your current Department of Motor Vehicles printout at the time of completion of your application.]]>
We are seeking a person who is interested in a part time help to relieve managers for days off at a Self Storage facility located in Pittsburg, CA.
COMPENSATION:
Hourly plus commissions on rented units.
REQUIREMENTS:
Strong people and customer service skills mandatory.
Computer skills mandatory –
Retail sales experience or mentality.
High character and integrity extremely important.
Light maintenance skills a plus.
Organization and office skills required.
Please forward resume to the address listed above.
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The ideal candidate possesses the following characteristics:
* Dependability
* Excellent Phone Presence
* "The Customer Is King" Attitude
* Maturity
* Self-Starter
* Problem Solver
* Superior Written and Verbal Communication Skills
* Organized
* Great Customer Service Skills
* Able to Work Independently and Think Critically
* Professional Attitude and The Ability to Show Dedication
Job Duties:
* Respond to Customer Calls and Emails in a Thorough, Timely and Friendly Manner
* Generated and Closing New Sales Leads
* Resolve Customer Issues Effectively, Efficiently and with a Smile
* General Office Duties – Including but Not Limited to Moving Products Into Inventory
* Promoting Our Products Online and Through Alternative Media
The Company:
Since 1997, Vapir has been on the leading edge of the Vaporization Industry and is to this day widely recognized as a leader in the industry. Our products have been featured in numerous television, print and web publications. Our growth has been steady and the potential of this position is extraordinary.
NO PHONE CALLS!
e-Mail only, please send in a updated professional resume along with a current working contact phone number.
Without a professional resume we will not consider you candidacy.
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Responsible for processing all new account transactions; assisting clients in their selection of various accounts and financial services; cross-selling the Bank's products and services; opening, maintaining and closing of all account types, performing branch clerical duties; promotes business for the Bank by maintaining good client relations and referring clients to appropriate staff for new services. Responsible for performing client services duties which includes cash handling. Responsible for backing up Branch Manager in her absence,
Previous banking experience required.]]>
Golden Gate Skate is looking to fill spots during the operation of its seasonal ice rink located in Golden Gate Park on Waller at Stanyan. Golden Gate Skate will operate November 25 – January 31st, 2010. We are looking for 5 skate guards, 4 cashiers, and 5+ skate hosts.
Skate Guards must have skating experience and the ability to be on the ice for 90 minute sessions.
Skate Hosts will work primarily inside a trailer and duties include passing out and collecting skates and minor to medium cleaning duties.
Only serious applicants please and applicants having the ability to work holidays (Thanksgiving, Christmas, New Years Eve/Day) will be given priority.
Please send resume to:
Attention: Jen
goldengateskate@gmail.com
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Limited Positions Available
NGM is a privately held company that is rapidly expanding in the Northern California area. We work with general merchandise from several Fortune 500 companies and we currently have more work than we can handle.
WE NEED PEOPLE TO FILL OPENINGS IN ALL AREAS:
• CUSTOMER SERVICE
• B2B SALES
• OUTSIDE SALES
• WAREHOUSE INVENTORY
• MANAGEMENT
WE OFFER STRONG PERFORMANCE-BASED PAY STRUCTURES - NO EXPERIENCE IS REQUIRED BUT THE WILLINGNESS TO LEARN IS EXPECTED.
CASH PAID DAILY
This is not a telemarketing position --- sorry!
<hr><hr>Related words: Sales, Customer Service, Manager, Management, Manage, Marketing, Accounting, Clerical, Management, Administrative, Administrative Assistant, Human Resources, Receptionist, Entry Level, Warehouse, Customer Service, Assistant, Advertising, Supervisor, Public Relations, Office, Payroll, Admin, Training, Human Resources, Operations, Office Manager, General, Executive, Vice President, Sales, Manager, All, Retail Associate, Retail Manager, Retail Assistant Manager, Host, Hostess, Bartender, Recruiter, Entrepreneur, PR, P.R., Advertising, Corporate, President, Bookkeeper, Inventory, Internship, Administration, Entry-Level, Shipping, College Graduate, Recent College Grad, Recent High School Graduate, Recent High-School Graduate, Recent High School Grad, Marketing Management, Entry Level Management, Entry-Level Management, Entry Level Sales, Entry-Level Sales, Entry Level Marketing, Entry-Level Marketing, Entry Level College Grad, Entry-Level College Grad
]]>Valet Attendants are needed to work in Palo Alto, Hillsborough, Menlo Park, Atherton, Woodside, Portola Valley, Los Altos, Los Gatos, San Jose, East Bay, North Bay and the entire San Francisco Bay Area. We are looking for energetic and professional individuals with excellent customer service skills and the desire to work.
Now Hiring Valet Parking Attendants starting at $10.00 - $15.00/ hour + tips, Day and Evening shifts. Full Time, Part-Time & Seasonal positions available, flexible hours / nights!
You must meet the following criteria to be eligible for employment:
-Must be at least 19 years of age.
-Must have 3 years of driving experience.
-Have a California Driver's License.
-Have a Clean Driving Record. (max 2pts.)
-Able to Drive a Manual Transmission (Stick Shift).
-Have a Neat and Clean Appearance.
-Have Good Customer Service Skills.
To fill out an application at our office please bring:
-A Current Driving Record Print Out from DMV.
-Copy of you Driver's License.
-Copy of Social Security Card.
Our office is located at 1139 San Carlos Avenue STE 311, San Carlos.
Office Hours: 9:30 A.M. to 12:30 P.M. and 2:00 P.M. to 4:30 P.M.
or we can schedule an appointment to meet a manager in San Francisco.
If you have any further questions please contact us by phone: (650) 596-5728
or e-mail: jobs@peninsulaparking.com
We look forward to meeting you!
Peninsula Parking
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Full time work. No experience required. Training provided if accepted.
Must be 18+ years old and have reliable transportation.
Starting base pay of $1700/month.
For immediate consideration call HR department (707) 398-4155.]]>
Our office is located in Fremont, just north of San Jose.
We specialize in helping compaines find quality customers. We are filling several positions, right away in Promotions, Sales and Entry-level Management.
No Experience Necessary, we provide all the training you need.
Must be at least 18 years old, have a great atttitude, be able to pass a drug test, background test and start right away!
Hours:
M-F 10:30am-8pm
Sat 10am-6pm
Do not e-mail your resume. This position requires strong communication skills so we would like to speak to you to determine if you would be a good fit.
Call to schedule an interview today.
Erin 510-668-1539]]>
Our company:
Isis Financial Investment Inc. is a United Arab Emirates investment company established to become a multi-facetted company, which engages in investment and financial activities primarily in the Middle East, Asia, Russia, North America and other emerging markets.
- We search for someone who can manage our business in the USA until we will be able to open our branch-offices over there.
- For this kind of vacancy we are looking for the 18-60 years old' people, which have basic knowledge of money transfer process, a good credit history, both with high education or without it (the students are also accepted).
- We are looking for diligent, dynamic, efficient and open to new ideas and suggestions people. Computer literacy is also a vital prerequisite for this job.
Training is provided. You don't need to invest money!!!
You will be supplied with a Standard insurance of the package and 401(k) plan.
Forward your resume for consideration: isisin@ireland.com]]>
Headquartered in Rohnert Park, California with additional offices in Dallas and Houston, Optio Solutions has opportunities throughout the US.
Advance your career at Optio Solutions, a new and rapidly growing national financial services company! We are searching for collection professionals to work in our corporate office located in Rohnert Park, CA. This is a great opportunity for the right candidate to demonstrate their skills and efforts while being rewarded with the potential for higher income and generous bonuses! If you are looking to join a company that offers its employees the training and tools needed to succeed, look no further!
Ideal candidates will have a professional phone experience, with good organization skills and computer knowledge. Collections experience is preferred, but not a must. Bilingual is a huge plus!
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environment, environmental, social change, justice, progressive, political, politics, global warming, peace, fun, forests, amazon, toxic technology, apple, kleercut, entry level, students, student, grad, grads, graduates, full-time, summer, year round, grassroots, movement, organizing, organize, organizer, fundraising, fund raising
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